ikea88 Privacy Policy

1 Introduction

ikea88 ("we", "us", "our") is committed to protecting the privacy and personal data of all Members and visitors to ikea88.org. This Privacy Policy describes the types of personal information we collect, the purposes for which we process that information, and the choices and rights available to you in relation to your personal data.

This Policy applies to all personal data collected by ikea88 through the Platform, including data collected during account registration, account use, customer support interactions, and any other engagement with ikea88 services. It should be read in conjunction with the ikea88 Terms and Conditions, which are incorporated by reference.

ikea88 processes personal data in accordance with applicable data protection laws, including the Personal Data Protection Act 2010 (Malaysia) ("PDPA") and any other applicable data protection legislation. We review and update this Policy periodically to reflect changes in our practices, technology, and legal requirements.

2 Personal Data We Collect

ikea88 collects personal data from Members through multiple channels. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on your national identification document or passport.
• Date of birth (for the purpose of age verification — Members must be 21 or above).
• Malaysian identification card number (MyKad) or passport number where applicable.
• Nationality and country of residence.

2.2 Contact Data

• Email address (registered and used for account communications and verification).
• Mobile phone number.
• Residential address (required for Know Your Customer verification).

2.3 Financial Data

• Payment method details including Touch 'n Go eWallet account reference, Boost account reference, bank account numbers used for FPX or direct bank transactions, and other payment instrument identifiers.
• Deposit and withdrawal transaction history.
• Balance and bonus credit history.

2.4 Gaming Activity Data

• Records of bets placed, games played, wager amounts, and game outcomes.
• Session duration data and login timestamps.
• Responsible gaming tool settings (deposit limits, self-exclusion status).

2.5 Technical and Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser type and version.
• Cookies and similar tracking technologies (see Section 7).

2.6 Communications Data

• Records of communications with ikea88 customer support, including live chat transcripts and email correspondence.
• Feedback, complaints, and dispute correspondence.

Data Category	Examples	Primary Purpose
Identity	Name, DOB, MyKad number	Account creation, KYC verification, age compliance
Contact	Email, phone, address	Account communications, support, fraud prevention
Financial	Payment method references, transaction history	Deposits, withdrawals, anti-money-laundering compliance
Gaming Activity	Bet history, session logs	Game delivery, responsible gaming monitoring, dispute resolution
Technical	IP address, device type, cookies	Security, fraud detection, platform improvement

3 How ikea88 Uses Your Personal Data

ikea88 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your ikea88 account, including authentication and account security.
• Identity and age verification: Confirming that you meet the minimum age requirement of 21 years and verifying your identity in accordance with Know Your Customer obligations.
• Service delivery: Providing the gaming services you use on ikea88, including processing bets, calculating winnings, and crediting account balances.
• Financial processing: Processing deposits and withdrawals, reconciling transactions, and maintaining financial records.
• Legal and regulatory compliance: Meeting obligations under applicable law, including anti-money-laundering (AML) and counter-terrorism financing (CTF) requirements.
• Fraud detection and prevention: Identifying, investigating, and preventing fraudulent activity, collusion, or any prohibited conduct on the Platform.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling, implementing player-requested limits, and enforcing self-exclusion.
• Customer support: Responding to queries, complaints, and disputes raised by Members.
• Platform improvement: Analysing aggregate usage data to improve ikea88's services, features, and user experience.
• Communications: Sending transactional communications including deposit confirmations, withdrawal notifications, and account security alerts. Where you have opted in, ikea88 may also send promotional communications.

4 Legal Basis for Processing

ikea88 processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to provide the services you have requested — account management, game delivery, payment processing.
• Legal obligation: Processing required to comply with applicable law, including AML/CTF obligations, age verification requirements, and data retention rules.
• Legitimate interests: Processing for fraud detection, security monitoring, platform improvement, and responsible gaming monitoring, where our legitimate interests are not overridden by your rights.
• Consent: Where you have provided explicit consent, such as opting into marketing communications. You may withdraw consent at any time by contacting ikea88 support.

5 Sharing Your Personal Data

ikea88 does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only where necessary and on a strict need-to-know basis:

• Payment processors and financial institutions: Banks and e-wallet providers such as Maybank, CIMB, Touch 'n Go, and Boost, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged to verify identity and age documents.
• Game providers: Third-party game studios and providers (e.g., Pragmatic Play, PG Soft, Evolution Gaming) who supply games hosted on ikea88, to the extent necessary for game delivery and dispute resolution.
• Fraud prevention services: Specialist fraud detection providers engaged to identify and prevent financial crime on the Platform.
• Regulatory and law enforcement authorities: Where required by law, court order, or lawful regulatory demand, ikea88 may disclose personal data to the relevant authority.
• Professional advisers: Legal, accounting, and audit firms bound by confidentiality obligations, where access to personal data is necessary for the delivery of their services.

6 International Data Transfers

In certain circumstances, your personal data may be processed by service providers or infrastructure located outside of Malaysia. Where such transfers occur, ikea88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Malaysian data protection law. These safeguards may include contractual data protection clauses, adequacy decisions, or equivalent protections recognised under applicable law.

If you wish to obtain details of the specific safeguards applied to any particular international transfer of your personal data, please contact ikea88 support.

7 Cookies and Similar Technologies

ikea88 uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in during your ikea88 session and security cookies used for CSRF protection. These cannot be disabled without preventing use of the Platform.
• Performance cookies: Collect anonymised information about how Members use ikea88 — which pages are visited most, how long sessions last — to help improve platform performance. These do not identify individual Members.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience on ikea88.
• Analytics cookies: Used to understand aggregate usage patterns across the Platform. Data processed by analytics cookies is anonymised and cannot be used to identify you personally.

You may adjust your browser settings to reject non-essential cookies at any time. Note that disabling certain cookies may affect the functionality of the ikea88 Platform. ikea88 does not use third-party advertising cookies or cross-site tracking technologies.

8 Data Retention

ikea88 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, and in accordance with applicable legal retention requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your Account plus a minimum of five (5) years following Account closure, as required by AML/CTF regulations.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with financial record-keeping requirements.
• Gaming activity logs: Retained for three (3) years from the date of the gaming session, for the purposes of dispute resolution and regulatory compliance.
• Customer support records: Retained for two (2) years from the date of the last interaction, unless the matter remains subject to an unresolved dispute or legal proceeding.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required, ikea88 will securely delete or anonymise it in a manner that prevents reconstruction or identification.

9 Your Rights

As a Member of ikea88, you have the following rights in relation to your personal data, subject to applicable law and any overriding legal obligations ikea88 may have:

• Right of access: You may request a copy of the personal data ikea88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held on your Account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: You may request that ikea88 restrict processing of your data in certain circumstances, such as where you contest its accuracy.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request transfer of your data in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests, including processing for direct marketing purposes.

To exercise any of these rights, contact ikea88 via the live chat support channel or email. We will respond to verified requests within thirty (30) calendar days. We may need to verify your identity before processing your request.

10 Security Measures

ikea88 implements comprehensive technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL 256-bit encryption for all data transmitted between your device and the ikea88 Platform.
• Encryption of sensitive data at rest within ikea88's database infrastructure.
• Role-based access controls limiting staff access to personal data strictly to those with a legitimate operational need.
• Multi-factor authentication for administrative access to systems containing personal data.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party security firms.
• Incident response procedures for detecting, reporting, and remedying data security incidents in a timely manner.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is entirely secure. While ikea88 takes all reasonable steps to protect your personal data, we cannot guarantee absolute security. You are responsible for maintaining the security of your own Account credentials.

11 Children and Minors

The ikea88 Platform is strictly for adults aged 21 years and above. ikea88 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated Account.

If you believe that ikea88 may have inadvertently collected personal data from a minor, please contact our support team immediately so that we can investigate and take appropriate action.

12 Changes to This Privacy Policy

ikea88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. Where a material change is made, we will provide reasonable prior notice to Members via email to the registered address or via a prominent notice on the Platform.

The date of the most recent update is displayed at the top of this page. Your continued use of ikea88 after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or ikea88's data processing practices, you may contact our Data Protection team through the following channel:

If you are not satisfied with ikea88's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.